Japan Centre Reviews

Been to their white city branch. Terrible customer service. The people in the kitchen they look at you and start gossiping around and laugh. Just because i ordered a lot of food doesn’t mean they are all for myself! No need ti laugh!

I’ve ordered from Japan Centre several times and never been disappointed. My order is always correct and well packaged.

They offer more range than competitor websites and also I feel are reasonably priced considering the stock probably needs to be imported to the UK.

I keep going back to order pickled plums, daikon radish and instant miso soup. The food is nice quality and I’ve ordered a few non food items which were very good.

I’ve seen some negative reviews about delivery but the companies rely on their courier partner to do their job correctly. I’ve never had an issue with delivery so far luckily so can’t comment further on that.

Worst website delivery, not waste your time buying products at this place.
I bought more than 6kg of products for delivery at my home, but the company decided to deliver to another place and asked me to collect the products at this local. I am working at home, I am at home all the time.
The most incredible thing is that I received an SMS from the DPD informing me that it would be delivered to my address.
Total lack of respect for consumers.
Go and buy at a real online shop, like Amazon that respects customers.

Raised a query via email about a delivery and received a reply with options for solution 10 minutes later. Although the problem was not the fault of Japan Centre, they resolved the issue to great satisfaction by the next day. All email correspondences I sent were dealt with promptly. I am extremely impressed with Japan Center's customer service.

My order was dispatched a week ago and I received a notification from DPD about my order being delivered on Monday. 2 days later and still nothing. Japan Centre has no customer service. You can call and will reach their voicemail asking you to send them an email. You can email them, but you will receive no response. DPD also doesn’t have a customer support line.
UPDATE- you reached out to me after I posted this review, but you didn’t respond to my emails. Please refund my credit card.

Great customer service. Have been shopping at Japan Centre for years, and switched to ordering online during the pandemic. They definitely aren't the cheapest, but their wide range of Japanese groceries can't really be matched elsewhere. Dispatch and deliveries are reliable and for the most part have been quite prompt, depending on how busy they are. I've been very impressed by their customer service, very responsive and helpful!

Honestly the products are nice, but it’s an utter rip off. 120g of kitkat cost £13 !!! I accidentally placed many items in my online basket assuming they would be bulk sized ... when my order arrived it was clear that everything is horrendously overpriced. I can’t believe that they get away with these prices!!! Import duties & shipping included it’s still a massive mark up on the goods as bought in Japan. I’ll never ever shop here again. It’s cheaper to shop in Japanese stores and get my stuff sent over via tenso.

Fantastic ramen kit from Japan Centre via Restokit. such a real taste of Japan . We live in Cheshire and cannot easily get this quality of Japanese food, even in Manchester and especially during lockdown. Excellent service and quality. The 12 hour broth was marvellous , ramen wonderful and all the bits were heaven. Thank you, We will be ordering again this week!!

An excellent first order experience.Unlike some,I thought(after comparing some other sites online)that the prices were fairly reasonable,though some things were more expensive,that was offset by others being,in some cases,a lot cheaper.Items arrived quickly and were well packaged.Being able to use the 100 bonus loyalty points on my first order was good,as was the extra 10% off.
All in all,an excellent order,carried out well.
Thanks,Japan Centre,I'll be ordering again very soon.

I do like them, the range and variety of products are second to none. But I have also noticed, they are more expensive than others and in regards of both of my orders - delays between ordering and dispatching. I might be spoilt by next day deliveries (after all, its 21st century) but to wait 4 days for order to be dispatched, that's bit disappointing.

My order was ordered on the 30th of September and it said it was going to be delivered on the 2nd of October. Then on the 1st i got an email that confirmed it was going to be delivered then. Still hasn’t come and it’s the 13th of October and we have had no contact as to what’s happening. The link to the DPD website says “ there is a problem completing your request”. Definitely not ordering from there again. It’s also supposed to be frozen so hope it still will be if it arrives.

Dear Team,
I just wanted to leave my feedback about the experience at the Japan Centre on Saturday.
Suraj Shah and Jason were very helpful and extremely kind.
They quickly resolved my card payment without losing patience going above and beyond.
Please let them know that I really appreciated their help and that thanks to both of them I definitely be back. Also the manager ( who I forgot the name ) has been very helpful.
Thank you.
Francesca

I was really happy with my order. I do think that some things are very overpriced (the gifts or branded items like Pokémon, etc), but you can get some really good deals. They always seem to have a sale on for their items that will expire within a few days / weeks, so it's worth checking out that section. Arrived super fast in the midst of a pandemic too. My order was complete and I'll definitely be ordering again.

I have just noticed on one of the packets of seaweed that it is made in China? (Takaokaya Seasoned Nori Seaweed). The website does not show the country of manufacture which is misleading as it has Japanese writing all over it.

Will never make an order online again. Even visiting in store where they sell fresh fish and meat can we really trust where it comes from? They are just another company that buys the cheapest they can and sacrifices authenticity for profit.

I love all things Japanese and have ordered items from Japan Centre, no problem.

Except, I very much object to the classification of my address as being ‘Highlands, Islands and other parts of Scotland. Aberdeen is the third city and oil capital of Scotland. I am 17 miles from the city and can practically watch planes land at the airport.

I refuse to order again from anyone who says I’m not part of the ‘mainland.’